Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-21-2015, 10:36 AM   #1
lovinglife
Junior Member
 
Join Date: May 2015
Posts: 2
New DRV

Hi everyone!! New Here! We bought a 2015 DRV last winter, what a beautiful trailer. Was so glad to get it home.
When we bought in Feb, the trailer was fully winterized. We were going to have the dealership delivery it up north, but decided it was cheaper to have our driver go down and pick it up. Well it turns out that DRV's policy is to check all the water lines before leaving the dealership( great policy) however, they didn't re winterize the trailer for the north country. The lines all froze!!
They claim it's our fault for not putting it on paper that it needs to be winterized. But, when we seen it, it was winterized, how are we suppose to know about their policy. They knew it was going north.

Also, had some other issues, they claim DRV is sending out the parts. It's been a month, I called DRV they never even ordered the parts.

Really NOT impressed with this dealership!! Are all dealerships like this? Make the sale then it's bye bye, we have your money see you later, attitude.
__________________

lovinglife is offline   Reply With Quote
Old 05-21-2015, 02:52 PM   #2
wingnut60
Site Team
 
Join Date: Sep 2005
Location: Wherever the Suites is
Posts: 1,839
Sorry about your problems. Sounds like your dealer is the source--once you get all this sorted out and repaired, you should have a very nice unit. And, of course, remember all this next winter...
Joe
__________________

__________________
2015 38RSSA #7382
2005 TK3 #1869, 10 yrs of memories
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
wingnut60 is offline   Reply With Quote
Old 05-22-2015, 11:49 AM   #3
hitchup
Senior Member
 
Join Date: Jan 2006
Location: Currently: working on the road
Posts: 770
Am curious as to what state the dealer is in. Because this has been a very bad Winter in almost every state except Florida. We purchased a TC in OH and they rewinterized after checking everything. Of course, we picked it up in March when it was -14d.

Talking to our Suite dealer last weekend, while getting parts changed out, Heartland ownership has changed more for the dealers than the customers. As part of a much larger corporation, month-end and quarterly #'s ($) are the most critical to Heartland. management.

So there will be some growing pains, which may include parts delays, as they continue to change to conform with new policy.
__________________
2014 Mobile Suite Estates 38RSB - custom home
2014 F450 KR CC 4x4 ...... his office
2015 Lance 1172 - traveling Motel (solar and generator)
Working Fulltimers since 3/2005
hitchup is offline   Reply With Quote
Old 05-23-2015, 08:28 AM   #4
Stripit
Senior Member
 
Join Date: May 2005
Location: Home in Casa Grande & Prescott Valley, Az
Posts: 866
Don't ya just hate it when common sense has gone out the window. I would be all over the dealerships upper management about their failure to do what should have been done after THEY de-winterized the trailer. Then to tell you parts were ordered and you find them not telling the truth. I've gotten to a point in my life where I no longer tolerate lies, or not doing the right thing. And to answer your question, no not all dealers are like that. I would be posting the name of the ( your) dealership so we all know who your talking about. Word travels fast on these forums and if loosing sales is what it takes to get them to fix the issue, so be it.
__________________
Stacey Frank
1999 International 4700LoPro Stalick
2004 Mobile Suites 36TK3 #1341
2008 Lexus 400H
Stripit is offline   Reply With Quote
Old 05-30-2015, 07:00 PM   #5
HOWITTRO
Junior Member
 
Join Date: May 2015
Posts: 16
You would be helping us all by telling us the name of the dealership so we do not fall prey to them. Today remember the customer has more rights than ever before
HOWITTRO is offline   Reply With Quote
Old 06-21-2015, 12:34 PM   #6
lovinglife
Junior Member
 
Join Date: May 2015
Posts: 2
Update, got it repaired at our cost, still waiting on parts that broke in delivery, that was March, begining to think the parts aren't coming! Also the septic was also leaking, what a mess, got that finally fixed as well. Really sucks buying a new trailer and have all these problems, Still have to find a solution to the Anderson 200 four position fill station problem. Water comes out the vent on each setting. Works fine will holding tank and pump all though the water pressure is barely enough for a shower. It seems to fill the tank on each of the settings. Must be a valve not working but not sure which one it is.
Any help would be appreciated as the dealership is of no help.
Dealership is Southern RV, (they have our money now they don't care)
lovinglife is offline   Reply With Quote
Old 06-21-2015, 07:33 PM   #7
Kerry
Member
 
Join Date: May 2015
Posts: 38
What city and state.There are a lot of Southern RV's
Kerry is offline   Reply With Quote
Old 06-22-2015, 12:55 AM   #8
DBL Z
Junior Member
 
Join Date: Jun 2015
Posts: 14
In the decade plus that we've been full timing I have never hooked up to city service...It was our first big adventure!... 2004/5 to Quartzsite AZ and extended stay!

I had a 3 filter filter system, (home built) to protect our water system!...This was one of those times that "It's what you learn!.. After you know it all!.. That counts!"...

And I learned that first tank full of hot, sulfur, super mineralized, and corrosive desert springs of hell called water!...That!...What I was doing!...Wasn't working!

Before that first tank was used, (we drank bottled h2o) a couple showers, sink & head use, it was my second shower that had me running for a water specialist in the Q! ...I swear!... I was cleaner before the shower than after! My hair felt gritty & dirty, the shower door, (glass) was nearly opaque!..Calcium was accumulating like glue around fixtures!....Anyway!..It was horrible! ..... Not in Q or in business any longer, The Water Source installed a fully automatic R/O system in our DP! ... I drained what was left in the tank and it has never held any water that hasn't gone through the r/o system since! ... We also started drinking the water after about 500 gallons used!

You can probably tell, I'm sold on R/O! So when we stepped into our new 38rssa (delivered to our winter spot) we didn't use it until I had R/O filling the tank!

Anyway!... you have warranty on your rig!... Get ahold of DRV and let them know how your dealer in treating you. Find a good RV service, a mobile service, someone legit to work on your rig!... Make a list of things that need done, what you had to do at your expense, and call DRV back. Tell them you've found a mobile, or legit RV service center, and see if they will work with them, (they do with friends of ours that bought at the same time) and get you taken care of!
DBL Z is offline   Reply With Quote
Old 06-24-2015, 03:17 PM   #9
Willym
Junior Member
 
Join Date: Oct 2006
Location: Port Elgin, Ontario
Posts: 25
Here's a link to a document from the Heartland forum covering the Anderson valve. maybe your valve was plumbed incorrectly.
http://manuals.heartlandowners.org/m...STRUCTIONS.pdf


Quote:
Originally Posted by lovinglife View Post
Update, got it repaired at our cost, still waiting on parts that broke in delivery, that was March, begining to think the parts aren't coming! Also the septic was also leaking, what a mess, got that finally fixed as well. Really sucks buying a new trailer and have all these problems, Still have to find a solution to the Anderson 200 four position fill station problem. Water comes out the vent on each setting. Works fine will holding tank and pump all though the water pressure is barely enough for a shower. It seems to fill the tank on each of the settings. Must be a valve not working but not sure which one it is.
Any help would be appreciated as the dealership is of no help.
Dealership is Southern RV, (they have our money now they don't care)
__________________

__________________
WillyM
2015 MS 38RSSA. 09 Ram Dually Diesel, 68RFE, 4.10.
Willym is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 09:49 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.