Smart Sensor # Four!

pmkitchen · 06-09-2011, 03:23 PM

To whom it may concern;

Re: Repeated Failures of SHURflo Extreme Series Smart Sensor 5.7 water pumps.

On October 29, 2007 I took delivery of a new DRV luxury 5th Wheel coach. I actually paid a premium of $225.00 to upgrade to the Smart Sensor water pump. In August of 2008 that pump failed. Because we were in a remote area of Montana I ordered a replacement pump from Camping World, paying $205.00 for the new pump. I felt that it would be good to have a spare as a backup just in case. Little did I know how important having backups would become.

The following is the chronology of my problems with your product.

10/29/07 New pump in a new coach. Paid premium of ($225.00)
08/02/08 Original pump failed. Replacement from Camping World ($205.00)
08/28/08 You ship a replacement for original pump. Refer to R102058.
09/05/09 The pump purchased @ Camping World failed. Warranty replacement #2. Refer to R109293.
09/02/09 Another failure and another warranty replacement pump. Refer to R110065.
06/08/11 Another failure of pump serial # 81954; Mfg. Date 7-09.
06/09/11 I installed my back up pump serial # 70555 Mfg. Date 2-09.

As you can see I have endured three replacements so far, with a fourth pending. I have invested $430.00 plus shipping of three defective pumps, another $36.00.

I paid a visit to your Elkhart, IN facility to drop off one of the defective pumps. I was told, by Tom, that the latest version of the pump was much more reliable and that I should not have any more issues. However, I have continued to experience difficulties. I am a “Fulltime” RV traveler and do not use the pump all that often. But when I need it, I need the pump to work!

I have lost faith in your product and would like to return the two that I have in exchange for $466.00 from you so that I can install one of your competitors pumps. Please approve the return and send me a prepaid shipping label for the return. When you receive the pumps you can send me a check.

Thank you in advance for your prompt response and action as I have requested.