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The Spices · 07-17-2010, 06:34 AM

Good luck with the repair Rotaxman. Time will tell if our repair holds up and there are no associated issues.

We are dissatisfied with the level of quality control we have experienced on our unit. On the flip side, we have had nothing but good experiences from the customer service folks (Ryan Miller, Charles Coleman and Greg Weldon) at DRV. Charles is no longer there.

I would just like to add that Paul Cross was the one who diagnosed our problem as well. He and his guys took care of a number of other problems we were having. They are a DRV authorized warranty repair facility. I have complete confidence in Paul and his crew. Paul worked for DRV for 5 years before going out on his own. He knows these units inside and out. If DRV was smart, they would hire Paul to run the production line (if he would do it). The quality of the end product would be much higher and would undoubtedly lead DRV products to the top.

the spices

07-17-2010, 06:34 AM	#2
The Spices Member Join Date: Mar 2006 Location: Full-timers Posts: 54	camber issue Good luck with the repair Rotaxman. Time will tell if our repair holds up and there are no associated issues. We are dissatisfied with the level of quality control we have experienced on our unit. On the flip side, we have had nothing but good experiences from the customer service folks (Ryan Miller, Charles Coleman and Greg Weldon) at DRV. Charles is no longer there. I would just like to add that Paul Cross was the one who diagnosed our problem as well. He and his guys took care of a number of other problems we were having. They are a DRV authorized warranty repair facility. I have complete confidence in Paul and his crew. Paul worked for DRV for 5 years before going out on his own. He knows these units inside and out. If DRV was smart, they would hire Paul to run the production line (if he would do it). The quality of the end product would be much higher and would undoubtedly lead DRV products to the top. the spices __________________ Full-timers Now - 2014 Phaeton 40 QBH pusher and 2014 Jeep Wrangler Unlimited Sahara Former - 2010 MS 36RS3 w/ MorRyde IS and pinbox, Mag susp., Level Up plus a number of custom mods. 600 watt AM Solar 2012 F450 King Ranch with Classy Chassis hauler bed conversion, Trailsaver