[JudyGail]

It was our experience when we bought our '06 TK3 our dealer sales rep was not allowed to talk to the factory direct, but had to go through a factory rep. The factory rep very rarely came back with a positive answer.

Every time we've been able to deal with the factory direct, they have always done their best to satisfy the customer's wishes.

We're still very happy with our trailer, even though we are currently living in it at the dealers lot waiting for some parts to come in.