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I had somewhat the same good results from Retrax on my cover--was over 4 years old, and the top of the canister came apart. They sent replacement part with no hassle, just the serial number.
I think the service guy about my slide just wasn't in the mood to be helpful.
Now, just waiting for call back from Greg Vaughn at DRV...that in itself is questionable based on mixed comments on the 2 forums. Been 5 hours so far.
Joe
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2016 Tiffin 40 QBH
2015 38RSSA, traded
2005 TK3 #1869, 10 yrs of memories,
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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