Thread: factory repair
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Old 04-12-2007, 08:18 AM   #14
Motor31
Senior Member
 
Join Date: May 2005
Posts: 2,130
Gunship,

I have serious reservations about Walnut Ridge as well. Not only were repairs not made to systems in our rig there, some had to be redone at the factory after a total of 3 weeks spent at the dealer trying to get them to fix them when we took delivery. I had a great experiance buying there but wouldn't take my rig in to get the tires inflated after our experiance. I was also told at the factory by one of their techs that they got a lot of repair business from Walnut Ridge that they either couldn't or wouldn't do at the dealer.

I did talk to Ralph (our salesman) in the last month and he said they had made some changes in the service department since that time so it might have changed. We have not gone back to find out and all subsequent repairs were done by Charger Enterprises in Elkhart as part of warrantee repairs. We were very happy with them and their efforts to take care of us. They also have 30 amp electric and water available for fulltimers while repairs are being made.
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Mike Nancy and the fuzzies
Fulltiming since June 2004
Volvo 660 MH tow vehicle
2005 MS 38RL
2007 Saturn Ion "toad"
2010 Gold Wing "piggyback"
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