[Jack in Alaska]

3 years ago I purchased a Trailair pin box directly from Trailair. After I installed it, with lots of help in the RV park, the bag would not hold up the weight put on it no matter how much pressure we put in it.
I called the 800 number on the pin box and talked with the secretary. She put me on the phone with Dale and I told him the situation.
He said "man you have the wrong bag and I am going to send you the correct one with a box and stamp to send the wrong one back". It arrived in two days and works beautifully. He said at the time that he had a MS himself and knew exactly what I needed.
Great customer service.........