[hitchup]

We went a few hundred miles out of our way to go to Paul Cross leaving Conneaut, OH (CG up in the NW corner of PA) for Atlanta back in fall of 2010. Tried to get into the factory, but they were booked & we couldn't get in for 5-6 wks after we were available. Had a long list of items and Paul squeezed us in with only a 3 weeks notice.

He worked off our email list of warranty items: fridge installation recall, missing qtr round, replace leaky shower dome, replace all 3 torn awning toppers, changed oil on Onan gen. Plus fixed the bedroom slide- adding screws on top. It wasn't closing properly and he fixed it as we were preparing to leave. It was going in crooked.

Then we had him upgrade with a 2011 dinette table/buffet added. I think he even found a few items that we hadn't noticed.

We arrived on Sun, hooked up and waited our turn. They took the unit in on Tues and we were heading south on Weds morning. Gave us time for a 2nd factory tour, strolling through Suites at a local dealer, RV Museum, Shipshewana stores and yummy kettle corn. Basically, seeing those things we didn't have time for on a previous visit.

Because Paul made it a quick pleasant experience, had more confidence in our new Suite.

We knew he's worked on many others to do remodeling. We would have remodeled our 2006 Elite, but unlike rotaxman - ours was a leaker and would have cost too much to make the inside and outside improvements we wanted. So we opted for a 2009 & it's been very good to us. Only minor problems that have been fixed or will be eventually. Knock on wood...