[Lauren]

Our 2006 Mobile Suites came with Goodyear G614 tires. I watch tire pressure very carefully - even carry a 120vac compressor.

Near the end of our trip last summer we had a ply separation which also caused a little trailer damage. Goodyear was very prompt in handling this with payment to me for the tire I had to buy (another G614)and the trailer damage. We were on interstate roads.

In that the tires I got were in the tireframe when they briefly had this tire made in China (and brought production back to USA) my tires were USA manufacture.

So I chalked it up to a bad tire. And very pleased with Goodyear in the manner it was handled.

On April 21st we were just 200 miles from home and had another ply separation on one of the G14 tires. Good Same EMS was again doing an excellent job and we made it to our destination for 5 days which was only 40 miles further up the road.

Found a local dealer who got a tire in in a couple of days (G14) and got it mounted on the 5er.

Contacted Goodyear on 4/25, got the claim form on 4/28 and fax'd it back to them with tire receipt and estimate for repairs.

Yesterday, I got the release form to sign to have them send the money.

In that I still had concerns about the other 3 from the original batch I called them yesterday and they have authorized the replacement of the 3 remaining (includes the spare).

I agree that it is unusual for one to have a ply separation on a highly regarded tire, and particularly two.

But, having spent 32 years in corporate marketing, I know "stuff" happens but also learned that it is not how the cart got off the path that a customer remembers, he remembers how you handled it getting it back on the path and on with life.

I applaud Goodyear for their outstanding handling of this.

And also should mention that if you are in the Tucson area, LaMesa RV is an excellent place for any kind of service work - or even a new RV. Ask for Joseph in service; he had done me right on several things.

Be safe - enjoy each day.