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OCB - thanks for that input, especially the last sentence. After purchase, when we got it home 2 days later, I found the heat pad switch 'ON'. Could have been on 9 months (time the RV had been sitting unused) or could have been on the 2 days since purchase. I hope someone else chimes in with more info. So far, I've found DRV to be responsive, but I'm afraid as the answers get more complex, I'll have difficulty finding someone who knows the answer AND will answer the phone.
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