[dave007]

Our dealer replaced ours the first time we had service..........It worked the same way....The filter holder wouldn't stay in place so the coffee would spill everywhere. It must have been a mfg. defect because they were all that way. I finally decided to trash it and buy a new one at Target(or Wallyworld, I can't remember)... Best $40 I ever spent, but I still wish I could have dropped the old one on the mfgs. doorstep... They really should have to stand behind such junk...