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jauth · 06-13-2005, 11:05 PM

My friend has been to Newmar 4 times in the last 9 months for warranty work on his 2004 Kountry-Air 5th Wheel....The problem is that they are very dysfunctional when it comes to repairs..They cannot seem to fix it right the first time..They need the Organization Skills that the Japanese are noted for....What is also scary is that they have some new management people that have come over from Fleetwood....I realy think they are going to shoot themselves in the foot with this approach...Fleetwood screwed up the Avion,s when they moved the plant from Omaha in 1995-1996....The later models of the Avion !998-1998 had front pin box and front frame failure...Blamed it on M.D.T. tow vehicles...When the problem was they change the gauge of steel they were using on the pin box and front frame to cut cost...Big recall....I sure Hope Newmar has put a lot of thought in this decision on Warranties...They are making the new line with a reduction in overall cost to the cousumer...I hope that does not mean a reduction in Quailty...I do not see how you can have both.....But the top of the line Kountry Aire will be the same for now except for only a 2 yr. Warranty in 2006 ....Jim...

06-13-2005, 11:05 PM	#5
jauth Junior Member Join Date: May 2005 Posts: 3	Newmar Warranty!!! My friend has been to Newmar 4 times in the last 9 months for warranty work on his 2004 Kountry-Air 5th Wheel....The problem is that they are very dysfunctional when it comes to repairs..They cannot seem to fix it right the first time..They need the Organization Skills that the Japanese are noted for....What is also scary is that they have some new management people that have come over from Fleetwood....I realy think they are going to shoot themselves in the foot with this approach...Fleetwood screwed up the Avion,s when they moved the plant from Omaha in 1995-1996....The later models of the Avion !998-1998 had front pin box and front frame failure...Blamed it on M.D.T. tow vehicles...When the problem was they change the gauge of steel they were using on the pin box and front frame to cut cost...Big recall....I sure Hope Newmar has put a lot of thought in this decision on Warranties...They are making the new line with a reduction in overall cost to the cousumer...I hope that does not mean a reduction in Quailty...I do not see how you can have both.....But the top of the line Kountry Aire will be the same for now except for only a 2 yr. Warranty in 2006 ....Jim...