Mikey
09-21-2010, 03:53 PM
Larry & Barbara Seiger posted this letter on another Forum (I'll have to persuade them to visit here as well). In any case, I asked if I could post it here. They said OK.
September 19, 2010
Mr. Dave Fought, President DRV
P.O. Box 235
160 W 750 N
Howe, IN 46746
Dear Mr. Fought,
As owners of a DRV Product, Mobile Suite, we decided to stop and visit the factory in Howe, IN on our trek to the East Coast. We arrived without a scheduled appointment and were told that their Service Department was booked up through the month of October. Although disappointed we were satisfied to find that we were assigned to a young and enthusiastic employee of DRV with overwhelming knowledge of the DRV product who answered all of our questions. His name is `Fly'.
We can assure you that Fly was most cordial and helpful to us. You should be proud to have a dedicated employee like Fly working for your company.
Fly not only knows the product line but likes his job and is truly thankful to be employed by DRV. He bent over backwards to help us and we are very appreciative of his efforts. His attention to our concerns went above and beyond his daily work schedule.
Also, not to go unnoticed, Mr. Tom Peck needs a big thank you from us for working with us over the past 3 years with minor issues and last week for getting us an appointment with Lippert Components to replace a faulty leveling jack.
We returned to Howe, IN late Friday afternoon to spend the night. While in the process of setting-up we noticed that we had lost 12 V power to our rig. It was 5:20 PM when I called DRV and Tom Peck answered the phone. I apologized for the late afternoon call but Tom said he would try to help us. Within 30 minutes he called back to tell us that Fly would be at our rig early Saturday morning to try and fix the problem.
Fly arrived early and quickly diagnosed the problem and replaced the faulty thermal breaker. Needless to say, we are impressed with DRV's aftermarket service.
Thanks to all of your people who helped us and a special thanks to Lisa for being so cordial to us.
Sincerely,
Larry & Barbara Seiger
Cc: Bob Jobe, Sunshine RV, Lake Havasu City, AZ
Trailer Life, 2575 Vista Del Mar, Ventura, California 93001
Suites Owners International Travel Club
September 19, 2010
Mr. Dave Fought, President DRV
P.O. Box 235
160 W 750 N
Howe, IN 46746
Dear Mr. Fought,
As owners of a DRV Product, Mobile Suite, we decided to stop and visit the factory in Howe, IN on our trek to the East Coast. We arrived without a scheduled appointment and were told that their Service Department was booked up through the month of October. Although disappointed we were satisfied to find that we were assigned to a young and enthusiastic employee of DRV with overwhelming knowledge of the DRV product who answered all of our questions. His name is `Fly'.
We can assure you that Fly was most cordial and helpful to us. You should be proud to have a dedicated employee like Fly working for your company.
Fly not only knows the product line but likes his job and is truly thankful to be employed by DRV. He bent over backwards to help us and we are very appreciative of his efforts. His attention to our concerns went above and beyond his daily work schedule.
Also, not to go unnoticed, Mr. Tom Peck needs a big thank you from us for working with us over the past 3 years with minor issues and last week for getting us an appointment with Lippert Components to replace a faulty leveling jack.
We returned to Howe, IN late Friday afternoon to spend the night. While in the process of setting-up we noticed that we had lost 12 V power to our rig. It was 5:20 PM when I called DRV and Tom Peck answered the phone. I apologized for the late afternoon call but Tom said he would try to help us. Within 30 minutes he called back to tell us that Fly would be at our rig early Saturday morning to try and fix the problem.
Fly arrived early and quickly diagnosed the problem and replaced the faulty thermal breaker. Needless to say, we are impressed with DRV's aftermarket service.
Thanks to all of your people who helped us and a special thanks to Lisa for being so cordial to us.
Sincerely,
Larry & Barbara Seiger
Cc: Bob Jobe, Sunshine RV, Lake Havasu City, AZ
Trailer Life, 2575 Vista Del Mar, Ventura, California 93001
Suites Owners International Travel Club