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10-26-2009, 08:39 PM
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#1
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Site Team
Join Date: Sep 2005
Location: Where we park it
Posts: 2,838
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email address for Tom Peck at DRV
Does anyone have the direct email to Mr. Peck at DRV? I have been told by Hehr to start with him about my cloudy windows.
Thanks,
Joe
__________________
__________________
2016 Tiffin 40 QBH
2015 38RSSA, traded
2005 TK3 #1869, 10 yrs of memories,
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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10-26-2009, 09:26 PM
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#2
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Junior Member
Join Date: Apr 2009
Posts: 12
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tom peck's email address
Hi:
tompeck@drvsuites.com
You need pics, measurements and location on the rig. We did not install ourselves, so provided a shipping address in IN. Sometimes, Hehr sends glass only and sometimes they send the window with frame.
Good luck.
Brenda :)
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__________________
BCS
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10-29-2009, 07:42 PM
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#3
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Senior Member
Join Date: Mar 2007
Location: Qc. Canada
Posts: 206
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Yes, and sometimes they send 13 windows (glass only) that arrive at destination in 1 million pieces.... :(
Ask me how I know....
Rick
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2007 Carriage ROYALS INTERNATIONAL MONARCH 38
no truck yet…but looking
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10-29-2009, 09:12 PM
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#4
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Site Team
Join Date: Sep 2005
Location: Where we park it
Posts: 2,838
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windows
Thank to all. Have been in contact with Peck and will be getting the windows.
Joe
__________________
2016 Tiffin 40 QBH
2015 38RSSA, traded
2005 TK3 #1869, 10 yrs of memories,
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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10-30-2009, 08:07 AM
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#5
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Senior Member
Join Date: May 2007
Location: Bouse, Az./Franklin,Pa.
Posts: 252
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Wingnut60,
Did you have to pay for them? Or are they under warranty?
I ask because I have a couple bad ones too.
__________________
Huck & Dodie
2005 RE3 MS #2163
2006 F-350 CC 4X4
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10-30-2009, 08:46 AM
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#6
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Site Team
Join Date: Sep 2005
Location: Where we park it
Posts: 2,838
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windows
Based on several notes on this forum, the windows have been replaced for others free--and would be installed also if at the factory. I believe that Hehr will ship the windows to me after I provide measurements--just saying where the window is and what year isn't enough to get the right size. Others have said there is a 5-year warranty on the windows, but I am not sure of that.
Joe
__________________
2016 Tiffin 40 QBH
2015 38RSSA, traded
2005 TK3 #1869, 10 yrs of memories,
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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10-30-2009, 11:02 AM
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#7
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Junior Member
Join Date: Apr 2009
Posts: 12
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email for Tom Peck
Ours for our '06, were installed at no cost to us. In talking to Donna at Hehr Windows, windows are being replaced for any units back to '04, in good will. Apparantly, Hehr used glass made by another company that did not hold up; they are now making their own glass and replacing any foggy ones. You still need to go through Tom Peck, however.
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BCS
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10-30-2009, 02:53 PM
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#8
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Senior Member
Join Date: Nov 2005
Location: Springfield, Il.
Posts: 655
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When you measure the windows measure from the outside of the rubber.
Don't get creative just measure it this way and they will fit.
Not hard to put in.
Have replaced all of mine with the exception of the rear window. It's still clear.
If you have any questions call Donna Darren at Herr and she will be glad to help you. Nice lady.
__________________
Ponch
S.O.I.T.C. Central Division
2007.5 3500 HD GMC dually
Mobile Suites 2005 36CK3 #2307 w/ auto levelers/ phase 2
Air Safe Hitch
HD TV in the basement and living room and bedroom
HD MOTO SAT Auto Ant on roof
pressure pro
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10-30-2009, 05:48 PM
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#9
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Site Team
Join Date: Sep 2005
Location: Where we park it
Posts: 2,838
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window measurements
Ponch,
That is good info, was waiting for clarification from Peck. Do they send new gaskets?
Thanks,
Joe
__________________
2016 Tiffin 40 QBH
2015 38RSSA, traded
2005 TK3 #1869, 10 yrs of memories,
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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10-30-2009, 06:00 PM
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#10
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Senior Member
Join Date: Nov 2005
Location: Springfield, Il.
Posts: 655
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Herr's Number is 574-935-5122.
They are or were on a shorty work week. Ask for Donna.
Every thing comes with .
__________________
Ponch
S.O.I.T.C. Central Division
2007.5 3500 HD GMC dually
Mobile Suites 2005 36CK3 #2307 w/ auto levelers/ phase 2
Air Safe Hitch
HD TV in the basement and living room and bedroom
HD MOTO SAT Auto Ant on roof
pressure pro
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10-30-2009, 07:01 PM
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#11
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Senior Member
Join Date: Oct 2006
Location: New Lisbon, Wisconsin
Posts: 317
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Ponch - Did you put them in yourself. Or did you take it someplace?
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06 MS 36TK3 #2473 w/(Phase II)side to side levelers, Trailair pin box w/Tri-Glide plate.
2011 Dodge 3500 CC 4x4 Diesel DRW Power Tuner guages etc
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10-30-2009, 07:02 PM
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#12
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Senior Member
Join Date: Nov 2005
Location: Springfield, Il.
Posts: 655
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I had it done , well all but two and I did them.
__________________
Ponch
S.O.I.T.C. Central Division
2007.5 3500 HD GMC dually
Mobile Suites 2005 36CK3 #2307 w/ auto levelers/ phase 2
Air Safe Hitch
HD TV in the basement and living room and bedroom
HD MOTO SAT Auto Ant on roof
pressure pro
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12-02-2009, 06:54 PM
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#13
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Senior Member
Join Date: May 2007
Location: Bouse, Az./Franklin,Pa.
Posts: 252
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I called DRV about getting my bad windows replaced and was told that Hehr only warrantys their windows for 12 months.
Does talking to a particular person at DRV make a difference?
Or should I call someone at Hehr?
Or am I screwed?
__________________
Huck & Dodie
2005 RE3 MS #2163
2006 F-350 CC 4X4
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12-02-2009, 06:56 PM
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#14
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Senior Member
Join Date: May 2007
Location: Bouse, Az./Franklin,Pa.
Posts: 252
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Wingnut60, how are you making out?
__________________
Huck & Dodie
2005 RE3 MS #2163
2006 F-350 CC 4X4
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12-03-2009, 08:16 AM
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#15
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Senior Member
Join Date: May 2005
Location: Home Prescott, Az
Posts: 1,019
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I have a 2004 unit and after talking to Tom Peck about a month ago, I just received my two replacement windows. I expect to replace them myself very soon.
__________________
2013 Tiffin Allegro 34 QFA
2015 Cadillac SRX (towed)
2019 Tesla Model X
1991 Avanti Conv
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12-03-2009, 11:36 AM
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#16
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Site Team
Join Date: Sep 2005
Location: Where we park it
Posts: 2,838
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windows
Mr. Peck had me measure all the cloudy windows (this means ALL but the side windows on slides) and has sent Hehr the request for replacement.
He also caught a mistake on my part in the measuring--he has been very courteous and cooperative on this. The windows had a 6-week lead time and are supposed to be shipped soon.
I have no complaint on how this is being handled--I would never have thought Hehr would stand behind them at this timeframe. If I can't do the install myself, will have it done and consider it still a good deal.
There are some absolutely first-class companies to deal with warranty-wise, and Hehr seems to be one of them. Include with them the Fantastic Fan people.
Perhaps we should publicly acknowledge these companies in our forum? Anyone else feel like this? We seem very quick to publicize problems with companies, shouldn't we do the same with good results?
Joe
__________________
2016 Tiffin 40 QBH
2015 38RSSA, traded
2005 TK3 #1869, 10 yrs of memories,
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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12-04-2009, 03:09 PM
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#17
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Senior Member
Join Date: Nov 2005
Location: Springfield, Il.
Posts: 655
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I totally agree!
It is very nice to be dealing with companies that care about their product as well as their customers.
There are a lot that aren't worth a well ,never mind.
__________________
__________________
Ponch
S.O.I.T.C. Central Division
2007.5 3500 HD GMC dually
Mobile Suites 2005 36CK3 #2307 w/ auto levelers/ phase 2
Air Safe Hitch
HD TV in the basement and living room and bedroom
HD MOTO SAT Auto Ant on roof
pressure pro
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