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Old 07-09-2017, 09:31 AM   #11
Cummins12V98
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Originally Posted by porkchop View Post
i just talked to Greg on Friday. He is still in parts. At least as far as he knows.

Bill
Too funny!
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Old 07-10-2017, 10:51 PM   #12
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Last year when I needed a window for my 2015 DRV Tradition Deb Collins in parts took care of me. Try debcollins@drvsuites.com
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Old 07-12-2017, 09:51 AM   #13
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Well, I called and talked to Greg last night and he is no longer in parts. Parts for DRV and Cruiser are now combined and divided into territories. The person for the central area (have no idea where the boundaries are) is a young lady named Krista. The email for parts now is dcrvparts @cruiserrv.com

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Old 07-12-2017, 10:14 AM   #14
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Bill,
Did Vaughn say what his responsibility is now?
Joe
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Old 07-12-2017, 01:21 PM   #15
porkchop
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It was after quitting time when I got a hold of him and he was not very talkative and I didn't ask. He still has the same phone # he has always had, that's how I got to him. He transferred me so I did not get the new person's # but it seems email is usually better anyway.

Bill
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Old 07-15-2017, 01:14 PM   #16
golf_bears
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Always got quick responses from Greg V, Greg W and Deb Collins after contacting them by phone call or email. When I needed parts they went out of there way to get them to me quickly. When needing tech info, they always got back to me quickly with an answer.
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Old 07-17-2017, 09:03 AM   #17
Stevencoles
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Just got great service

Needed a window latch called, sent Krista a photo, she sent a quote the same day, called back, part was there in 48hours. Sounds like some reorg issues and would guess some of the staff not happy which likely is the cause of issues for those unhappy.
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Old 01-06-2018, 11:34 PM   #18
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Just returned from factory for some repairs to my slide out floor and a few other minor repairs. Service was great, fast and economical. Guys did a good job.
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Old 01-07-2018, 07:20 AM   #19
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Thats good to hear.
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Old 01-13-2018, 12:02 PM   #20
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Donald, are the repairs charged at an hourly rate plus parts or does each job have a price?
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