Automatic awning problem

[Texas 250]

I have been talking to kent about the auto awning remote for a while, The owners manual says one thing (can press button for three seconds an let off) an the anwing remote does another thing(have to hold button down to work). Kent said all M/S you have to hold the button all the way to open or close, The service tec at the awning company said hold button for three seconds, I wish I knew.


2001PS/250/4wd/SWB
2007 36RS3 loaded