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Old 06-16-2018, 11:37 PM   #1
Joezilla
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Total front jack failure!!

On our 2016 MS Atlanta, we just last week experienced total front jack failure. The rig was almost on it's nose. I was able to get it up by turning on the leveling system and punching the front button. I got it high enough that we could get it on the truck. Then I raised the jacks as high as I could and built platforms underneath each one with concrete blocks and wood. We are still headed downhill by a couple of inches though, but could not get it any higher with the jacks and still be able to build said platform underneath them.

I texted my dealer, Slade at Rolling Retreats. He said he could replace them with the same style jacks we had if we could drag it to him. He said however, that they would eventually fail also. He suggested calling DRV and Lippert and see if they would help.

Debbie sent Greg Wheldon at DRV an email that same Sunday and Greg responded early Monday morning. Greg basically said that since we were out of warranty there was nothing DRV would do. He said to call Lippert.

Debbie started calling Lippert later that Monday morning. She talked to a guy that was basically no help to start with. He said that the jacks needed to be tested to see if they were bad. She responded that since the rig was on it's nose, there did not need to be any such test.

He then said that they would replace the front jacks with the same style we have on it now, and we would have to pay for the jacks, the labor, and all associated shop costs.

The more Debbie countered with information about these jacks being a known problem, the more he began to backtrack from that position. He finally said they would replace with the newer style jacks, and Lippert would pay for the jacks,but we would be responsible for the labor and shop costs. When she asked how much the labor would be, he excused himself from the call to go find out. When he came back he stated that Lippert would cover the cost of the new style jacks, the labor and any shop fees.

So we got the soonest 2 day appointment they had which was June 24 & 25. We are in Iowa and will leave for Goshen, IA on Sunday the 23rd and drive the 425 miles to Goshen that day and be ready to drop off the rig at the Lippert factory at 7:00 a.m. on the 24th. The guy did say that it usually takes a day and a half to make the switch.

Here's hoping that all goes well and by next Tuesday afternoon we have fully functioning front jacks.

Now my only concern is what to do to keep the jacks from dropping during the travel day to Goshen. Any ideas guys?

Joe
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Old 06-17-2018, 08:00 AM   #2
Notanlines
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Joe, remember man's best friend? Duct tape, particularly Gorilla tape.
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Old 06-17-2018, 08:13 AM   #3
oldbird
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This hasn't happened to me so I don't know what I'm talking about but I would try some of those heavy duty truckers racket straps. Make a big loop, under the jacks and up and around the top of the cap. Just talking out loud, lol.
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Old 06-17-2018, 09:49 AM   #4
golf_bears
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I had a leaking front jack cylinder to deal with this winter. I had to travel from TX to SD then to WI this spring. The jack was not dropping but I had to be ready with a fix if it did while I traveled. I bought two small C clamps and was prepared to clamp them to the jack pad and either rope or strap them through the basement doors. I think it would of worked but didn't need to do so because the jacks did not drop down during my travels.

Got to Lippert last week and they replaced the leaking jack at no cost to me. Hoping no more leaking jack problems.

Hope this suggestion is helpful for you. Save travels.
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Old 06-17-2018, 10:26 PM   #5
Joezilla
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I may give that a try. Thanks GB.

Joe
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Old 06-18-2018, 03:36 PM   #6
Dapperdan
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Joe, last June when we were at Lippert for our jack replacement we were told it would take a day and a half to two days, plan accordingly. We were shocked when we checked later on in the afternoon as to the progress to find out they were almost finished! In at 7:00, out by 3:30!! YMMV

Dan
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Old 06-25-2018, 03:50 PM   #7
Joezilla
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Quote:
Originally Posted by Dapperdan View Post
Joe, last June when we were at Lippert for our jack replacement we were told it would take a day and a half to two days, plan accordingly. We were shocked when we checked later on in the afternoon as to the progress to find out they were almost finished! In at 7:00, out by 3:30!! YMMV

Dan
We dropped it off at 7:00 a.m. this morning, but got no call to say they were finished today. We will go by there in the morning and check.

Joe
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Old 06-26-2018, 12:00 AM   #8
dmorse68
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I like the clamp idea. Smart solution. I have a 2018 36’ DRV with hydraulic fluid leaking from the DS front landing gear (inside the basement). Been full timing in the unit since we first took delivery of it last October. We’ve been putting off bringing it to the dealer for the warranty repair because it is our home, and the first time we brought it in for repairs, they had it for weeks and did a very poor job addressing the laundry-list of items we found wrong with the unit from the beginning. Looking for a better solution for the landing gear fix. Any ideas or thoughts welcomed.

David
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Old 07-02-2018, 04:25 PM   #9
Joezilla
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I ended up putting a screw through the black casing and the inner and outer jack sleeves. That held them up for the trip with no problem.

We dropped it off at 7:00 a.m. and they called us at 9:00 a.m. the next morning to say it was ready. The new jacks are definitely more robust. They take longer to extend and retract, but I don't care as long at they are reliable.

They have a shorter stroke than the previous jacks, the installer told me, so he dropped them three inches because of that.

Totally happy with the entire Lippert process.

Joe
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Old 07-02-2018, 08:16 PM   #10
wingnut60
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Glad to hear that. Currently in process of setting up appointment to have same done to my '15--so far, complete cooperation from Lippert.
Joe
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