Drv customer service is going down!!

[dalehandsome]

We went to the Tampa RV show in January. My wife fell in love with the new two tiered buffet with a table that had a leaf that could be inserted to make it larger when we have company. I talked with the factory rep on site and he said there would be no problem in ordering one for our 2010 38tksb3. As soon as we returned home I called Greg Vaugn in parts and inquired about the table. He quoted me $973.00 dollars plus shipping. I gave my approval. Greg called back a few days later and asked if I was aware that the style of the Buffet and table had changed. I informed him that I was because we saw the new Buffet and table at the Tampa RV show. He expressed some concern with it working in our unit. I assured him that we took all measurements while there and there was no problem. The color was also a little different but that did not matter. Greg said that DRV would not be responsible if it did not work. I informed him that I would take full responsibly for the fit and color. He asked for a credit card which I happily gave him. Several days later he calls once again to tell me that he made a mistake with the quote and it was going to be much higher. He had quoted me for the old style. I told him to please get me the correct price. Another several days went by before Greg called informing me that it would be $1,800.00, however, they were not interested in proceeding with the order. He said the Corian top would break in shipping and the project was too labor intensive. I told him I would pay for insurance and I was even willing to assemble everything if they would just ship me the finished wood provided by the manufacturer. I also informed Greg that I did not need the Corian top as I could design a different top. I just needed the cabinets and table. Once again he told me that he would get back in touch. Several days later he called back and bluntly told me they that they were not willing to sell me anything. Not even un-assembled. End of conversation. When I first started talking with Greg he was very friendly and helpful (A warm fuzzy). At the end he was matter of fact and non-carrying! (A cold prickly).
One year ago my wife suffered a severe accident while working for Disney World in Florida. She has been confined a great deal to our Mobile Suites during her recovery. She was so excited when she saw the new Buffet that I was determined to get it for her. When I told her that it was a done deal and we should have it in a few months she was ecstatic. I finally had to break the bad news to her after Greg dashed all hope. Needless to say, she was visibly disappointed.
I was afraid when DRV sold out to Thor last year that the friendly, custom oriented company we once knew would disappear. Unfortunately, I was right. I can no longer recommend them to others because of our experience. I feel that DRV only cares about the all mighty dollar, not the individual who is spending it!