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Old 01-18-2018, 03:00 PM   #1
Notanlines
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Broken drawer slide auto-closer

Does anyone off hand recognize this brand of slide and where they might be available? Yes we broke one, but I'm not headed in for warrantee for just this.
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File Type: jpg drawer slide.jpg (208.6 KB, 12 views)
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Old 01-18-2018, 05:32 PM   #2
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You could try calling Mr Ed at DRV and ask him, if he can't answer your question he can refer you to the parts department and someone from there will be able to answer.

Getting Mr. Ed to answer/call back can be problematic though.

Dan
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Old 01-19-2018, 09:15 AM   #3
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Email Greg Weldon at DRV. He's always responded to me quickly with my questions.
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Old 01-19-2018, 09:37 AM   #4
porthole
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I don't recognize that particular combo, but BLUM does use that orange color with many of their slides.

Rockler has tons of drawer parts, you may be able to find a replacement on their site.

http://www.rockler.com/hardware/draw...-drawer-slides
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Old 01-19-2018, 10:14 AM   #5
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Quote:
Originally Posted by Dapperdan View Post
You could try calling Mr Ed at DRV and ask him, if he can't answer your question he can refer you to the parts department and someone from there will be able to answer.

Getting Mr. Ed to answer/call back can be problematic though.

Dan

Oh come on Dan, why would you ever be so negative???????
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Old 01-19-2018, 10:21 AM   #6
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^^^^^^^^^^^^


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Old 01-19-2018, 05:17 PM   #7
Chad Heiser
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You don’t need to call anyone. Simply email DRV parts if you are under warranty and they will send you the part free of charge. I found a broken cabinet door catch last weeend. I emailed parts at DCRVParts@Cruiserrv.com and copied Greg Weldon of DRV in the email. I include my model, VIN number and shipping address in the email along with a short explanation of the issue or part needed. I had a response the next morning saying they were shipping me the new catches out that day.
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Old 01-19-2018, 05:52 PM   #8
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Chad, and the remainder of the responders, I thank you. I will email them tomorrow. And, yes, I will keep the board posted of progress.
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Old 01-20-2018, 08:52 AM   #9
wingnut60
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While not an answer to the question, I have used slide replacements from Lowes to replace broken ones. Just be sure of the length needed, it can be kind of iffy if you don't have the original in hand to compare. The color of the plastic wouldn't seem to matter if you replace the entire slide.
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Old 01-28-2018, 10:56 AM   #10
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So far no replies to either of the emails I sent. I'm sure none of you are surprised.
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Old 01-28-2018, 12:18 PM   #11
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Sorry to hear that.

Try calling and tell receptionist what you have done so far and ask for her help to get to the correct person!
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Old 01-28-2018, 12:31 PM   #12
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That’s excellent advice Ron. I’m not shocked, disappointed though. I just wish more “interest” was afforded buyers of these beautiful trailers.

Good luck

Dan
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Old 01-28-2018, 01:07 PM   #13
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Who did you send emails to?
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Old 01-28-2018, 04:58 PM   #14
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Greg Weldon and some heifer in the parts department......I expect this company is the same as most others. Once they have your money you can go to hell. I've gotten better service from Walmart.
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Old 01-28-2018, 07:30 PM   #15
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I think you have identified the problem!! I'll bet that heifer will just bust her butt to help you now.
I have called and emailed everyone at DRV many times. Have ALWAYS gotten a prompt response from everyone there. But I always stay positive and don't call them names in public places.

Bill
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Old 01-28-2018, 07:38 PM   #16
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Porkchop, I couldn't possibly care less what your opinion is, nor what your success was. In a week the heifer didn't answer a perfectly polite email, nor did anyone else in the company.
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Old 01-28-2018, 07:44 PM   #17
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Yea, I can tell polite is your password. Good luck getting any response from anyone at drv now. Hey=you're the one asking for help, not me.

Bill
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Old 01-29-2018, 07:24 AM   #18
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Unhappy Come on...be nice.

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Porkchop, I couldn't possibly care less what your opinion is, nor what your success was. In a week the heifer didn't answer a perfectly polite email, nor did anyone else in the company.
Folks on this forum won’t be inclined to be much help to anyone who is so negative, there are a real bunch of helpful folks here and hope that you will abandon this approach.:confused
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Old 01-29-2018, 12:31 PM   #19
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Email just came with the delivery information from the parts department. Now I have something constructive to do on Thursday.
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Old 01-29-2018, 01:01 PM   #20
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^^^^^ good deal!
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