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Old 09-05-2018, 08:05 PM   #1
wingnut60
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Lippert/LCI service

In the course of owning a Suites, and reading about the front jack problem, I contacted LCI about them.
Lots of bad press, justifiably so, it would seem by numbers of people with the jacks not operating correctly.
Several posts on this and other forums about how to get them fixed--I opted to use the LCI website chat room to start a conversation about my jacks dropping at times overnight when dry-camped and hitched up.

To my surprise, they agreed to replace them if I could get to the plant in Goshen, IN. I was/am in the middle of an extended trip to west coast/CO/Maine and told them I could get there. An appt was set and I got here on Labor Day evening and stayed in the nearby Walmart lot (doable, but EXTREMELY noisy over past WM stays) prior to the 7AM appt on Tuesday. Several rigs showed up, all makes, for some type of work. Was greeted by Josh (Lead Service Advsr) and told the routine. I drove the rig around to the entry of the bay (had previously be told that the basement HAD to be empty) and dropped the trailer. Left it there and it was finished about noon today.
Front jacks replaced with NO charge.
Cannot say enough about the LCI experience on this one occasion--professional/courteous/on time/done as promised. Josh and Brandi handled everything, and the techs did the job as discussed.

The size/number of LCI plants in the area is mind-boggling--since they have the majority of the frames in the RV industry, along with that comes the associated ills of volume production. In this case, I am completely satisfied that they took care of their obligation to handle whatever mistakes occur.

On another long-ago note: I bought an '05 Suites in '07 from an individual that was just going out of the 2-year warranty. Doubletree honored some minor stuff at the selling dealer in Lubbock, but the hydraulic pump turned out to be undersized for the weight of the trailer. Traveled to Goshen in '08 and LCI replaced the pump free of charge--1 year out of warranty.

Thanks then and now to LCI/Lippert Components for taking care of me.

To add to this jack problem--Josh indicated to me that if the Auto Retract was used (I wasn't) it would pressure up the system to the proper psi that was needed to keep the jacks up. So, maybe I was partly to blame for the dropping jacks.
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Old 09-05-2018, 10:13 PM   #2
Dapperdan
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Been there, done that..... Almost same scenario, called Lippert after some prodding from a couple of other DRV owners and Lippert stepped up to the plate and did us right...... Just like Joe's! Decent people to deal with for sure!

Dan
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Old 09-06-2018, 01:03 AM   #3
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Originally Posted by wingnut60 View Post
To add to this jack problem--Josh indicated to me that if the Auto Retract was used (I wasn't) it would pressure up the system to the proper psi that was needed to keep the jacks up. So, maybe I was partly to blame for the dropping jacks.
I wasn't either but that doesn't account for other issues either. There was definitely something(s) else leaking by.
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Been there, done that..... Just like Joe's! Decent people to deal with for sure! Dan
Uh huh, have the tee shirt too. Yes it was an inconvenience at the time. But I believe also that LCI was decent about the situation with us.


Thanks for the update. Happy trails.
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Old 09-12-2018, 08:39 PM   #4
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I drove the rig around to the entry of the bay (had previously be told that the basement HAD to be empty) and dropped the trailer. Left it there and it was finished about noon today.


Joe, Wish they had told us to empty the bay before we got there. Ours was full. They emptied it. Upon picking up the rig, we had to put everything back in. We just threw stuff in so we could get on the road.



To add to this jack problem--Josh indicated to me that if the Auto Retract was used (I wasn't) it would pressure up the system to the proper psi that was needed to keep the jacks up. So, maybe I was partly to blame for the dropping jacks.
I, too, had not been using the Auto Retract upon connecting to the truck. I will do it from now on.

Joe
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Old 09-13-2018, 11:02 AM   #5
Cummins12V98
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Supposedly the same result holding the retract buttons for a second after they are retracted. I have always done that.
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Old 09-14-2018, 04:17 PM   #6
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LCI zeroed the system in their bay to the basement--level all way round. First setup, needed more nose high. Second setup, system shut down because I could not get the nose low enough to be past level, as I was using the old stack of blocks.
First session with LCI service over phone used basement again--got it set and level.
Second session, told them needed it level inside, not to basement (would have thought both were same level, but nope)--went thru it again with wife using level inside. Got it done and calibrated as we wanted. Now to see if it works right next setup.
Lesson? 'Level' ain't always the same everywhere in a DRV...
Joe

Will say LCI service dept is still good to work with--isn't their fault the trailer isn't level throughout.
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Old 09-15-2018, 07:51 AM   #7
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I set my DRV "LEVEL" with a laser level using the bottom of the frame at the 4 corners. Once set I used the little "HOPPY" levels I glued in place so they were level.

Now if mine gets to where it's level really isn't level I manually adjust to my old school levels and reset the system.

The levels work great while still being hooked up but want to adjust close for overnight stay without disconnecting truck.
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Old 09-17-2018, 03:51 PM   #8
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This is from Lippert's website.
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