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Old 05-18-2019, 11:54 AM   #11
Join Date: Oct 2010
Location: Northern California
Posts: 93
Originally Posted by wingnut60 View Post
Bill, could be, but in Dec he was still handling parts and other stuff.

Walt, have they combined the DRV and Cruiser parts depts?
I'm not sure but I think they did. She ordered me parts 2 different times and is a good communicator.

Chris Minnick
Parts Advisor I Dealer Services
DRV, LLC Cruiser RV, LLC
0245 W 750 N 7805 PO Box 235
Howe, IN 46746

M: (260) 562-3500 I Fax: (260) 562-2595

Walt and Judy
2010 Mobile Suites 32RS3 #5341 (Traded in)
2019 Mobile Suites 36RS3 #396674
2011 GMC Sierra 3500 DRW 4WD Duramax
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Old 05-18-2019, 12:07 PM   #12
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Join Date: Sep 2005
Location: Wherever the Suites is
Posts: 2,443
Thanks, good to know.

2015 38RSSA #7382
2005 TK3 #1869, 10 yrs of memories
2017 F450 KR--one more Ford is it
2009 F450 4x4-died; 2010 F450-retired
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Old 05-18-2019, 04:14 PM   #13
Join Date: Oct 2010
Location: Northern California
Posts: 93
Here is Chris's email address:

Chris Minnick <>
Walt and Judy
2010 Mobile Suites 32RS3 #5341 (Traded in)
2019 Mobile Suites 36RS3 #396674
2011 GMC Sierra 3500 DRW 4WD Duramax
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Old 05-19-2019, 10:20 AM   #14
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Join Date: Jun 2009
Posts: 208
From the DRV SOITC.

We have some exciting news to announce. In a meeting last week with DRV Top Management, a topic of discussion was how to improve contact for Service and Parts for both the customer and DRV. In the past, all DRV owners in general, have used specific email addresses and phone numbers/extensions for who to contact at DRV. The issue here is, that as people within DRV change functions, this information can also change and with that, the information shared at rallies, on forums or facebook may also become outdated. Another issue is that by contacting only select personnel, response can be delayed until that specific person or persons can get to that request and then possibly even more delayed by priority and/or rerouting the request to the appropriate department. The solution to these issues is to centralize the contact points into addresses that will remain consistent for customers. Then by allowing multiple DRV personnel within each department see customer requests, a "team approach" can also be used to process or forward those requests as needed. DRV's vision is that by doing this, accuracy of routing customer requests will improve and by multiple personnel seeing those requests, initial contact response time will also improve. Priority will still be given to filling requests based on urgency and severity.

So the exciting news... there is an improved method to contact DRV, the"Contact Us" form at This form is constantly updated as organization changes occur within DRV. Customer requests and/or information sent using this method will go to current multiple contacts within the selected department at DRV as well as the management teams. For additional ease of use or finding this contact information, the SOITC webpage, now has a shortcut button in the upper RH portion of the homepage named "Contact DRV Parts, Service, Sales". When using this feature from either of the above links:

1.- Begin with filling out all the required contact information fields indicated with a red asterisk * .

2.- When you get to "Direct Your Inquiry" use the drop down box to select "Sales", "Parts" or "Service".

3.- In the comments box, begin by entering the model year, model number and VIN (vehicle identification number) of your unit, followed by your request, including any urgency or severity along with any additional information you can provide.

4.- When finished, hit "Send" and your information will be sent to multiple contacts within the department you selected, including management.
2019 DRV MS 39DBRS3
2011 F-350
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Old Yesterday, 03:32 PM   #15
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Join Date: Dec 2018
Location: Desert Hot Springs Ca.
Posts: 160
Thanks Duane
I guess I need to sign up with
I had looked at that web site before I bought my M.S. They didn't seem that active so that's when I found this site. I'm also on iRV2 but this form has been very helpful with M.S. questions.
Thanks to all that have answered my questions.

Mike & Trish Romans 10:9
2011 Mobile Suites 36RSSB3 #5556
2014 F-350 CC 6.7 diesel dully
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