[shergry]

I must say that I am a bit surprised at your last post. Only for the fact that sometimes it is what it is...no one has an answer. They might look at your great pics (thank you) and say to themselves.."I need to go look at mine." And but for this great forum, in which we can all ask questions, say problems, vent frustration about a product. I can't tell you how grateful I am for this forum...it has ment so much to me as a fairly new MS owner (been fultiming 12 years) and have someone show or answer my particular topic and then there have been many a topic that no one answers; because there is no answer except-call DT, etc.
I am sorry that I can not answer your question because it has not (knock on veneer) happened to us. But I do hope that you get results that help you and that you still enjoy the MS as much as possible.