[shergry]

You all have a lot of patience with this issue. DH got on phone with B&D, first time got the "pay for it to be shipped FedX." Got off the phone and discussed with DW....."we paid to much for this coach and extras to pay for bad coffee pot."
Got back on phone with another rep of B&D, relayed to cost not plausible for brand new coach--1st yr.
Rep said cut off cord (3in from plug...if you look you see numbers) and send that at a cost postage stamp. Rep put on ref # "Postage Paid." Received pot about 10 later at not cost to us, still have not used it. It looks the same at the other one, DW said put in belly and use old one til it breaks (also a B&D).