[RodeWorthy]

We had a problem with our Concerto toilet shortly after we took delivery. It would cycle continuously requiring the fuse to be pulled to stop the action. The manual's troubleshooting section wrote about this condition -probably a mis-adjusted cam switch. While at Doubletree I contacted Sealand at 1 PM on a Friday. The offered to send me a whole new toilet but the concern was the china would not arrive intact. They offered to send me a whole new internal mechanism and I agreed. Those parts arrived at my home in Canada on the following Monday -they got there before I did. UPS had to deliver them again on Tuesday. That was great service.

Sorry you had so much trouble but I had the opposite experience.