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PROBLEM SOLVED. While having some work done at my dealer on my 2016 mobile suite I asked them to check out the wifi ranger. the tech said there was no power to the unit and after checking the connection at the elec box he pulled a panel above that area to follow the wire up to the roof unit and found the wire rolled up in a neat coil in the wall and was never connected when the unit was built. he connected it and it works now.
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