Quote:
Originally Posted by porkchop
I do not have a Montana, so nothing at stake, but the statement is not, in my opinion, misleading to an informed and semi literate consumer.
You mean you never looked inside this box to see the lack of insulation or a source for heat and did not notice that you could see daylight until after the damage was done? What were you thinking would happen? Magic? Did you ask any questions or head for the hills while waiting for the fairies to appear?
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Unless you have a Montana I don't see how you can comment. We had a Forest River travel trailer and they have in our experience was an amazing customer service. Yes we had a nice size list of warranty work to be done and they even repaid to hsve an authorized repair person come to the RV park that we were staying at to fix a couple warranty items. Wonderful experience even after to help provide part number for odd items within the trailer etc.. But we made the mistake of buying a new 40' Montana Legacy 5th Wheel and had a smaller size warranty list and the quickest we could get any authorized dealer to repair was 2months which ended up being 5-1/2 months because simple items as pantry shells had to be special ordered from Montana even though they are in production with the same 5th Wheels but replacement warranty items came from a different location than where they are building new and they don't share between divisions from we were told from Montana. They are also rude and don't give you warm fuzzies that they even care. And anytime you want to fix something that they don't know how to fix, Montanas favorite saying is "if you do that it voids the warranty" without hearing the everything we have to say. We have also have experienced where dealers and even Montana tell you what they think you want to hear. We never get the full story from Montana and ste always referring you to someone else. We are sorry we bought a Montana Legacy and Montana is wrong about several things they say about their line. We have quad steps towards the front and also towards the back, but they aren't equal distance between ours. The last step into the trailer is way to large of a step if you are under 6' tall. Do you think they care. NOPE, absolutely not. And yes they have told us things that our trailer has and it does not. You shouldn't have to recheck every single thing they say and publish on or in their burchures. It should be correct and tested over and over before publications. They also put out recalls like we feel they should when they know they have a problem that affects the safety of adults or children. I would take a Forrest River over a Keystone Montana anytime.