[Motor31]

It's silly to go after the manufacturer of the hitch. They have no control over the situation if the dealer does not follow instructions later on or abuses the equipment unless the manufacturer is directly supervising them during each and every install. That makes as much sense as suing the auto manufacturer of a driver because he used their car he bought 3 years before to rear end you. Place responsibility where it belongs, on the people who screwed it up not on someone who was not in a position to be able to prevent it.

This is a sales and installation error. Sales because they didn't sell the correct piece of equipment (15k hitch for a 16+k load) and installation as they didn't follow manufacturers instructions for putting it in the truck. That's not the manufacturer's fault and there is no reason to sue them. Certainly send them a letter of complaint outlining the circumstances and perhaps they will drop the dealer from their list or retrain their installation section.