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Old 04-19-2007, 12:11 PM   #1
47hook
Senior Member
 
Join Date: Jan 2007
Posts: 158
First experience with DT Customer Service

About a week or so ago, DW and I decided maybe the Advantium Convection Microwave would be a good idea. Our salesman, Michael Crockett at the 5th Wheel Place checked with the factory and they said it was a little too far along in the build process. So, we said that's ok.

We have a generator and W/D in the Alfa we traded in, and were going to have our dealer swap both into the MS. When I dropped off our Alfa a week ago Michael suggested a new W/D instead of swapping. Checked with DW and she said, "good idea", but can we have the type that are 2 seperate units as shown in the brochure. Michael then checked again with the factory (don't remember the rep he talked to) and he said that it's in paint now, but they can bring it back in an put in the "factrory installed" W/D, and by the way, does your customer still want the Advantium? So we said you bet!

So, although the factory said it was too far along for the Advantium swap, they were agreeable after the unit was built to do the swap out along with adding the W/D. I believe that if we had really had our heart set for the Advantium they would have accomodated us. So, I feel that DT has been reasonable and willing to help the customer be satisfied with their new unit, even if the customer took a while to figure out what they wanted
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Olympic Peninsula, WA
2008 3500HD LTZ CC 4X4 Duramax/Allison /Banks IQ / Economind tuner / SpeedBrake
2013 MS 38RESB3 #6393, modified with ES stuff & Garnet Paint

"The older I get, the better I was!"
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