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Lauren · 11-15-2008, 10:08 AM

As previously reported we had a G614 failure about a month ago on the freeway. In that the tread came off intact and the casing still had 106# in it there was no question in my mind it was a classic ply separation.

I contacted Goodyear and their response was immediate and thorough. I brought the tire in, bought a new one for about $365, filled out the forms - even sent pictures (doubt they were needed).

Got the estimate the other day and fax'd it to them.

Within 2 hours I had an email that as soon as I signed and fax's / sent them the signed disclaimer they would process the check for the full amount of repairs and cost of the tire. I should have my money in about 14 days.

Everyone might have their own opinion but I find this as about the best you can get. I spent 32 years in corporate marketing and I can assure you we did not do that well - by far!

OK, maybe it should not have happened. But stuff happens. It is not how the cart got off the road but how it was righted and on it's way that people remember. At least I do. (You can be assured the people who worked for me heard that JUST A FEW TIMES!).

Lauren

11-15-2008, 10:08 AM	#1
Lauren Member Join Date: Sep 2005 Location: Sahuarita, AZ Posts: 65	Goodyear As previously reported we had a G614 failure about a month ago on the freeway. In that the tread came off intact and the casing still had 106# in it there was no question in my mind it was a classic ply separation. I contacted Goodyear and their response was immediate and thorough. I brought the tire in, bought a new one for about $365, filled out the forms - even sent pictures (doubt they were needed). Got the estimate the other day and fax'd it to them. Within 2 hours I had an email that as soon as I signed and fax's / sent them the signed disclaimer they would process the check for the full amount of repairs and cost of the tire. I should have my money in about 14 days. Everyone might have their own opinion but I find this as about the best you can get. I spent 32 years in corporate marketing and I can assure you we did not do that well - by far! OK, maybe it should not have happened. But stuff happens. It is not how the cart got off the road but how it was righted and on it's way that people remember. At least I do. (You can be assured the people who worked for me heard that JUST A FEW TIMES!). Lauren __________________ Lauren -- Good Wife Barbara & Good Dog Sadie (Australian Terrier) 2006 MS 32TK3 2006 Chevy 3LT Dmax (LB3)