Could be the way it was installed? Could be loose and lifting when being pulled? You saw it, did you point it out to the dealer service department and ask them? As Notanlines said, pictures would help us to give you a better answer.
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2013 Tiffin Allegro 34 QFA
2015 Cadillac SRX (towed)
2019 Tesla Model X
1991 Avanti Conv
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