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keithandpenne · 01-30-2008, 08:14 AM

Ron,

Our 2005 TK3 came with the Majestic front load. It sucked and was replaced by our dealer with the top load Sears, a much better washer. After 3 months, it started not going into the spin cycle. After 4 service calls and the service people could not get it to repeat the failure, we had to purchase a new washer @ $600+. Sears said that it was now out of warranty, even though we had a record of the service calls while it was in warranty, they declined to do anything for us.

The last failure was last winter while in Harlengin. The service tech who came out advised he has had a large number of circuit board failures on this model as it is all electronic.

Anyway, as indicated, remove the door as once the washer is loose, there is not enough room to get the washer around it with out putting the washer on the bed. Remove the four bolts, ours requires a 17 mm wrench. Remove the two front bolts, pull the tray out and if you have small enough arms, you can get in along side the tray to remove the rear ones. Once loosened, you can tilt the washer back to get additional room to remove the bolts with your fingers.

Side note, our replacement washer failed about 2 months ago and on calling Sears, found they were 3 weeks out on scheduling. The night before they were to come, they called and advised the tech could not make the appointment and we would have to call and re-schedule. On calling, we were advised it would be another 3 weeks. All I can say it we were not happy. Once the tech arrived, he asked what it was doing and then advised he would order a circuit board and when it arrived, call to schedule another appointment, another 3 weeks out. Wife went ballistic and after many calls, found the ear of a customer rep that took the ball and got the parts ordered on an overnight shipment.

Long story shorter, new tech came out, replaced parts, did not fix the problem. He then found that the water pump had failed and ordered the parts. He returned and replaced the parts, it now works.

We have now purchased a 5 year maintenance contract ($425+) due to the track record of the compact washers.

I wonder how many others have had problems with their washers? Is it a problem with the washers or the fact they are in an RV and subject to road vibrations?

01-30-2008, 08:14 AM	#4
keithandpenne Senior Member Join Date: Jul 2005 Posts: 292	Sears Washer Ron, Our 2005 TK3 came with the Majestic front load. It sucked and was replaced by our dealer with the top load Sears, a much better washer. After 3 months, it started not going into the spin cycle. After 4 service calls and the service people could not get it to repeat the failure, we had to purchase a new washer @ $600+. Sears said that it was now out of warranty, even though we had a record of the service calls while it was in warranty, they declined to do anything for us. The last failure was last winter while in Harlengin. The service tech who came out advised he has had a large number of circuit board failures on this model as it is all electronic. Anyway, as indicated, remove the door as once the washer is loose, there is not enough room to get the washer around it with out putting the washer on the bed. Remove the four bolts, ours requires a 17 mm wrench. Remove the two front bolts, pull the tray out and if you have small enough arms, you can get in along side the tray to remove the rear ones. Once loosened, you can tilt the washer back to get additional room to remove the bolts with your fingers. Side note, our replacement washer failed about 2 months ago and on calling Sears, found they were 3 weeks out on scheduling. The night before they were to come, they called and advised the tech could not make the appointment and we would have to call and re-schedule. On calling, we were advised it would be another 3 weeks. All I can say it we were not happy. Once the tech arrived, he asked what it was doing and then advised he would order a circuit board and when it arrived, call to schedule another appointment, another 3 weeks out. Wife went ballistic and after many calls, found the ear of a customer rep that took the ball and got the parts ordered on an overnight shipment. Long story shorter, new tech came out, replaced parts, did not fix the problem. He then found that the water pump had failed and ordered the parts. He returned and replaced the parts, it now works. We have now purchased a 5 year maintenance contract ($425+) due to the track record of the compact washers. I wonder how many others have had problems with their washers? Is it a problem with the washers or the fact they are in an RV and subject to road vibrations?