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We were "invited" to bring our unit to the factory after the salesman (newby) who wrote up our deal mistakenly transposed option codes and our unit arrived with all the wrong stuff in it.
We made our own arrangements at a local park but the factory would have provided a site at a park around the corner. We simply left our hook-ups laying on the ground and took the trailer to them in the Am and picked it up in the PM. We spent the last night hooked up in their parking lot.
While there, we got to tour the, then new, Elites that were arrayed in their front lot for a dealer's showing and also took a factory tour as well.
I wouldn't hesitate to return to the factory if: I felt that were the only way to get the proper repair, or were invited to bring my unit there.
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Sandra, Bruce
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