Rockyhud, I think you're going to get your service work done N/C! When I called last May about our front jacks and spoke with Josh that was the same routine as you. Josh asked all sorts of questions about our trailer. We were scheduled in for service and the rest is history!
I don't want to give you false hopes but it sure sounds to me like your problems will be solved.
Our replacement job was done is a single day and was AWESOME!!!
Good Luck...... Dan