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Originally Posted by Stevencoles
After reading this thread I called Lippert, got a no hassle excellent response and have an appointment in April for them to do the work. If you have this issue definitely contact them.
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Glad it's going to work for you as well. I talked with Joshua last Friday to see if they'd consider shipping the parts to a local RV service shop, to potentially save Lippert and me some $$. Long story short, Joshua explained they had tried this earlier and the results were generally not good. He explained this is not just a "parts swap" as the rams are significantly different requiring the frame mounts for the old rams be cut off the frame with a cutting torch or plasma cutter, the frame prepped for the new mounts and then welded on precisely, enlarging the holes through the RV body for the new rams to pass through, installing the new rams and finally installing new hydraulic lines and checking out the system. Joshua said in some of these earlier repairs at non-Lippert facilities, the shop labor soared to as much as 40 hours, making for a much costlier repair than anticipated and some cases not getting the parts installed properly too. I can certainly understand why Lippert doesn't want that to happen any more as that could impact their reputation.
That said, my wife and I have decided we'll definitely be making the trip to IN this spring/summer to get this done. Just haven't determined exactly when yet.