[RickandJanice]

Just this past week we had the dual pane crank out vent window on our rear picture window completely separate. I do not mean leak and fog up, they completely separated and the inside one is about to fall out. Contacted both Hehr and DRV. DRV responded with a form to fill out for a quote. Hehr responded with a request for measurements and then a quote to replace it. So it is apparent that both DRV and Hehr are no longer standing behind their windows after warranty. The first one we had problems with was just out of warranty and was replaced at no cost and both companies were very helpful and apologetic.

It is just a real shame that after all the problems everyone has had with these windows that neither DRV or Hehr is willing to fix the problem or cover the replacement beyond a standard 2 yr. warranty. They both know there is a problem!! The cost of this window is only $22.50 which is allot cheaper than bad P.R. Guess good customer service is no longer available at either company.