From the DRV SOITC.
We have some exciting news to announce. In a meeting last week with DRV Top Management, a topic of discussion was how to improve contact for Service and Parts for both the customer and DRV. In the past, all DRV owners in general, have used specific email addresses and phone numbers/extensions for who to contact at DRV. The issue here is, that as people within DRV change functions, this information can also change and with that, the information shared at rallies, on forums or facebook may also become outdated. Another issue is that by contacting only select personnel, response can be delayed until that specific person or persons can get to that request and then possibly even more delayed by priority and/or rerouting the request to the appropriate department. The solution to these issues is to centralize the contact points into addresses that will remain consistent for customers. Then by allowing multiple DRV personnel within each department see customer requests, a "team approach" can also be used to process or forward those requests as needed. DRV's vision is that by doing this, accuracy of routing customer requests will improve and by multiple personnel seeing those requests, initial contact response time will also improve. Priority will still be given to filling requests based on urgency and severity.
So the exciting news... there is an improved method to contact DRV, the"Contact Us" form at
http://www.drvsuites.com/contact-us.html. This form is constantly updated as organization changes occur within DRV. Customer requests and/or information sent using this method will go to current multiple contacts within the selected department at DRV as well as the management teams. For additional ease of use or finding this contact information, the SOITC webpage,
http://www.suitesowners.com now has a shortcut button in the upper RH portion of the homepage named "Contact DRV Parts, Service, Sales". When using this feature from either of the above links:
1.- Begin with filling out all the required contact information fields indicated with a red asterisk * .
2.- When you get to "Direct Your Inquiry" use the drop down box to select "Sales", "Parts" or "Service".
3.- In the comments box, begin by entering the model year, model number and VIN (vehicle identification number) of your unit, followed by your request, including any urgency or severity along with any additional information you can provide.
4.- When finished, hit "Send" and your information will be sent to multiple contacts within the department you selected, including management.