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The Spices
06-01-2013, 10:32 AM
Many of us have had problems with components made by Lippert (LCI) and have been frustrated in dealing with them. Well - here's a good story . . .

Recently our hydraulic pump motor died. It was just out of warranty. The folks at Lippert took very good care of us. They sent us a new pump overnight. A local RV tech installed it but couldn't make it work correctly (it was a retrofit as we had an earlier version of the Level Up system). We drove from southern Wisconsin to Indiana and the folks at Lippert took care of us the next day. We paid the RV tech whom we had hired but Lippert didn't charge us anything. Through this process I spoke with some folks at Lippert and they say that they have added a lot of staff to improve customer service. We also have a friend who had a bad board on his system and Lippert did a great job of taking care of him.

So, it looks like Lippert may be overcoming some of its growing pains and is improving customer service. April Klein (formerly VP of warranty & service with Monaco) is in charge of customer warranty and service. If you have a problem with their customer service - talk with her. It sounds like they are really making a commitment to provide us with good parts and better service.

RickandJanice
06-01-2013, 08:48 PM
Glad to hear another good result from Lippert and their Service Facility. When we had issues with front jacks right after Lippert purchased Level Up from TrailAir, Lippert also took good care of us. We were one of the first units that had Level Up serviced at the then new Lippert Service Facility and were actually serviced by Ron McCoy who had installed our Level Up at Trail Air a couple of months earlier. We also felt Lippert went out of their way to fix our issue.